Case summarization

[chandrika_tudu]

How can we use generative AI to summarize the document?

[Anand Kumar P]

Hi @chandrika_tudu ,

Refer below link,

https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/ai-search/conce... 

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/now-assist-itsm/task... 

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand

[Sandeep Rajput]

@chandrika_tudu Please refer to the documentation https://docs.servicenow.com/bundle/vancouver-intelligent-experiences/page/administer/now-assist-plat... to know more about the summarisation using Generative AI.