Case Ticket Action - Ability to close at any state

[M_iA]

Hi, I have a business requirement to allow the creator of a case, to close a case at any stage via the portal.

Looking at the widget, I have cloned and updated the html to allow the close option to show. But it wont allow the customer to click close when its in one of these other states. Im thinking it must be related to some process flow not allowing close at in progress?

Could anyone point me in the right direction on how we can allow this?

[Soeren Maucher]

Hello @M_iA, 

without seeing the cloned widget (and changes you made), my first guess would be that there is still a "write ACL" that is keeping the user from closing the ticket. 
Greetings, 
Sören

[M_iA]

@Soeren Maucher 

I think it may be due to this script include: /nav_to.do?uri=sys_script_include.do?sys_id=c6e1bea577f72300d7159b71a9106105

This is an OOB script

[Soeren Maucher]

Hello @M_iA, 

are you sure this is an OOB Script include?
On my PDI (Tokyo Release) I can not find the script include: 

Greetings, 
Sören

[M_iA]

This is in the CSM module: