Catalog Builder Access

[mohanambalnanja]

Hi All,

The requirement is

As a 'Catalog Builder' person, when I go to Catalog Builder,

• I can only see and edit catalog items where the 'owner' is in the same primary group as me

Please someone suggest the best way to achieve this . I am new to Catalog Builder.

I have tried with READ and WRITE ACL in 'sc_cat_item'  table but it didn't help to solve the issue.

Thanks 

[Dnyaneshwaree]

Hello @mohanambalnanja ,

What type of access you need for catalog builder? do you want to edit values of any particular catalog item or anything else? please elaborate.

Please accept my solution if it works for you and thumps up to mark it as helpful.

Thank you!!

[mohanambalnanja]

Yes. Edit access. If I am a owner of one catalog item, my primary group members also should able to edit the catalog item.

[Dnyaneshwaree]

Hello @mohanambalnanja ,

Please refer below articles:

https://www.servicenow.com/community/itsm-forum/how-to-allow-editing-of-catalog-item-in-catalog-buil...
https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-man...
https://www.servicenow.com/community/itsm-articles/who-can-edit-item-in-catalog-builder/ta-p/2300614

Please accept my solution if it works for you and thumps up to mark it as helpful.

Thank you!!

[PrashantLearnIT]

HI @mohanambalnanja 

This link will clear your doubt about your questions - https://www.servicenow.com/community/itsm-articles/who-can-edit-item-in-catalog-builder/ta-p/2300614