Catalog Client script does not save data in RITM Variable

[Nisha30]

Hi Experts,

We have catalog client script for 2 variables and based on selection of VarA, choices are displayed on VARb.

This is working perfectly.

issue is when RITM is submitted , in that Variable the data is not saved it is empty.

How to save the data there in the VarB

The catalog Client script looks like below

function onChange(control, oldValue, newValue, isLoading) {

    if (isLoading || newValue == '')

    {

        g_form.clearOptions('request_activity');

        g_form.addOption('request_activity', '', '-- None --');

        return;

    }

    if(newValue =='Infra')

        {

        g_form.clearOptions('request_activity');

        g_form.addOption('request_activity', '', '-- None --');

        g_form.addOption('request_activity','User Account','User Account');

}

}

[Moin Kazi]

Hi @Nisha30 ,

Please Check these 2-checkbox is checked in your catalog client script.

1) Applies on Requested Item

2) Applies on Catalog Tasks

Please mark my answer as solution as accepted and indicate whether it was helpful in resolving your queries.

Regards

Moin

[Pratiksha Kalam]

Hello ,
You can try  setValue(). or check any business rule / client script may affecting it .
g_form.setValue('request_activity', ''); // Clear value when no selection

g_form.setValue('request_activity', 'User Account');

If my answer is helpful please mark it as helpful and correct .
Thank You 

Br,

pratiksha.k

[sejal1107 · Accepted solution]

Hi @Nisha30 

If you have checked "Applies on Requested Items"  on client script then please uncheck it and give it a try.

If my response helps you resolve your issue. Kindly mark it as helpful & correct. It will be helpful to future readers

Thanks,

Sejal

[Nisha30]

Thanks community . i unchecked "Applies on Requested Items". it works