Catalog client script help

[Thomas98]

Hi All, 

Can someone please help me with the catalog client script?

I have two field 

1) select_the_type_of_access_required 

2)  u_description 

I need an on change catalog item script 

when I select the "type of access" the description should auto fill itself. 

Custom table name " u_Azure_role

I have something in place but it wont work 😞 

function onChange(control, oldValue, newValue, isLoading) {

   if (isLoading) {

      return;

   }var user = g_form.getReference('select_the_type_of_access_requireds', populateDetails);

function populateDetails(user) {

    g_form.setValue('description',u_azure_roles.u_description);

}

}

[Harsh_Deep · Accepted solution]

Hello @Thomas98 ,

Is select_the_type_of_access_requireds a reference field? 

If so, replace

g_form.setValue('description',u_azure_roles.u_description);

with

g_form.setValue('description',user.u_description);

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

[Harsh_Deep · Accepted solution]

Hello @Thomas98 

You have to use Script Include Call using client script-

https://www.servicenow.com/community/developer-articles/how-to-call-script-include-from-client-scrip...

Please open the above link and complete your requirement.

Please mark correct answer and helpful for others if it helps you
Thanks,

[AshishKM]

Hi,

user the user object in place of custom table name because you are taking that object as input parameter in populateDetails function.

g_form.setValue('description', user.u_description);

[Harish KM]

Hello @Thomas98 if your Servicenow is on Utah version and above you don't need client script to achieve this. You can use autoPopulate feature, check example below

https://www.servicenow.com/community/developer-articles/auto-populate-reference-data-in-service-cata...

[Jaspal Singh]

Hi Harish, Yes, it will help. However, it will still be applicable only for Reference not for Lookup Select box.

[Harish KM]

I tot it's a reference field.

[Ankur Bawiskar]

@Thomas98 

getReference I believe won't work with lookup select box

Please use GlideAjax