Catalog Client Script (Show the subcategory field only if you have an ITIL role)

PaulineCovely
Tera Contributor

‎09-16-2024 10:52 AM

When we installed our system, our consultants created the following catalog client script.  It allows individuals with the job_family (custom field) equal to IT to select the subcategory of data center; otherwise, you cannot see that subcategory as a selection.  
 
I need to change this to do the same thing, but it would be if you have an ITIL Role.  Can someone assist me with this?  I have not done this before, but if my research is correct, I would need to use the sys_user_has_roles table and the role field.
 
Thank you in advance.
-----------------------------------------------------------------------
 
function onChange(control, oldValue, newValue, isLoading) {
    if (newValue == '') {
        return;
    }
 
    var ga = new GlideAjax('ServicePortalUtils');
    ga.addParam('sysparm_name', 'getUserDetails');
    ga.addParam('sysparm_user', newValue);
    ga.getXML(updateSubcategory);
}
 
function updateSubcategory(response) {
    var answer = response.responseXML.documentElement.getAttribute("answer");
    if (answer) {
        var user = JSON.parse(answer);
if (user.job_family == "IT")
            g_form.addOption("subcategory", "data_center", "Data Center", 3);
        else
            g_form.removeOption("subcategory", "data_center");
        if (user.job_family == "IT" || user.business_unit == 67200) {
            g_form.removeOption("subcategory", "azure");
            g_form.addOption("subcategory", "azure", "Azure Resources", 1);
        } else
            g_form.removeOption("subcategory", "azure");
    }
}
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2 REPLIES 2

Brad Bowman
Kilo Patron
Kilo Patron

‎09-16-2024 11:17 AM

Hi Pauline,

In the Catalog Client Script, you can use something like this without a Glide Ajax call in this case:

if (g_user.hasRole('itil')) {
    g_form.addOption....
}

 

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Sumanth16
Kilo Patron

‎09-16-2024 12:55 PM

Hi @PaulineCovely ,

 

Create Catalog Client script is an onChange of Category field. 

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}
var cat = g_form.getValue('category');
var subcat = g_form.getValue('sub_category');
if (cat == "IT Security" && (!g_user.hasRole('itil'))) {
alert("entered");
g_form.removeOption('sub_category', 'Security Exception');
//g_form.removeOption('sub_category','Security Exception','Security Exception');
}
}

 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

 

Thanks & Regards,

Sumanth Meda

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