Catalog item_catalog client script is not working

[shaikkhasim]

Hi Team

i have created a catalog item, 

My Requirement is , once user Name is selected . email filed should be fill automatically of that persons manager 

i used the catalog client script but it is not working , pls find the attached images 

Regards

khasim

[shaikkhasim]

Hi Ankur

My version it Tokyo, however auto population field is not visible in my instance 

we can achieve these with script include and ajax & auto populated filed which was available in Utah version.. but my question is i want to achieve through catalog client script only, is it possible or not

Regards

Khasim

[Ankur Bawiskar]

@shaikkhasim 

yes it's possible

please share the script here and not the screenshots of the script

what debugging have you done so far?

[shaikkhasim]

Hi Ankur

pls check the below code

function onChange(control, oldValue, newValue, isLoading) {

   if (isLoading || newValue == '') {

      return;

   }

var mangager1=g_form.getValue("user_name");

var t1=manager1.manager;

g_form.setValue("email","t1");

   //Type appropriate comment here, and begin script below

}

[shaikkhasim]

Hi Ankur 

pls help in these case

Regards

Khasim

[Danish Bhairag2]

Hi @shaikkhasim ,

Note: Use proper backend name of ur variables wherever required.

Here is the solution to this -

Create a new client callable script include with following function 

var UserDetails = Class.create();
UserDetails.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {
getUserInfo: function() {
var details = {};
var userId = this.getParameter('sysparm_user_id');
var userObj = new GlideRecord('sys_user');
userObj.addQuery('sys_id', userId);
userObj.query();
if (userObj.next()) {
details.email= userObj.email_id.toString();
}
return JSON.stringify(details);
},
type: 'UserDetails'
});

Create a new catalog client script on the record producer/request form

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}

var ajax = new GlideAjax('UserDetails');
ajax.addParam('sysparm_name', 'getUserInfo');
ajax.addParam('sysparm_user_id', g_form.getValue('employee_name')); // change variable name here
ajax.getXML(doSomething);

function doSomething(response) {
var answer = response.responseXML.documentElement.getAttribute("answer");
var answers = JSON.parse(answer);
g_form.setValue('var_email_id', answers.email.toString()); // change variable name here
}
}

Thanks,

Danish