Catalog Item display name different than name field

booher04
Tera Guru

‎02-10-2021 12:59 PM

On catalog items there is a "Display Name" field(sys_name) on the sys_metadata table.  There is also a "Name"(name) field on the sc_cat_item table.  The Display Name is set to match whatever is in the Name field on the catalog item when creating it.  We would like to be able to set the Name field to be different than the Display Name field for some reasons such as reporting and having a "General Request" catalog item.  An example would be In our categories we have Database Services and under there we have General Request... in another category "Hardware Request" we have a General Request... so we'd like to have the Display Name be "General Request" but then the name on the item(for reporting) be "Database - General Request".  Is there a good way to do this without creating a custom field on the sc_cat_item form for this like "Internal Display Name" or something like that?  The "Display Name" oob is set to read only and updates automatically when you change the "Name" field.  Any ideas on this would be greatly appreciated.

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Brad Bowman
Kilo Patron
Kilo Patron

‎02-10-2021 01:24 PM

Creating a custom field on the sc_cat_item table is pretty low impact, certainly less invasive than circumventing read-only and the auto-updating that is happening on the Display Name field - especially since it resides on the table sc_cat_item, and others, are extended from.  You could also consider using the Short Description field for this other name - though that would make it visible in the Service Catalog and request form.