Why is the Catalog column empty in a RITM record even if I already set a Catalog in a catalog item

[tidert_24]

Hello devs,

I configured the Catalog field on a catalog item and expected that when a request is submitted, the Catalog column (sc_catalog) on the corresponding Requested Item (sc_req_item) record would automatically populate based on that configuration.

However, when I checked the sc_req_item list, the Catalog field is empty—even for OOTB catalog items.
I understand that this can be populated via a Business Rule if needed, but I wanted to ask:

• Is there a configuration step that I might be missing?
• Is the Catalog field on sc_req_item not designed to auto-populate by default?
• If so, what is the intended behavior or purpose of this field out of the box?

Any clarification or insight into why this works this way would be greatly appreciated. Thanks in advance!

[Tejas Adhalrao]

Hi @tidert_24 ,

you ca fetche the catalog value by  item.catalgs

 its empty even for OOTB catalog items. because one item can belongs to multiple catalogs  . also i have checked there is no any customization and configuration  to auto populate catalog.

so for catalog value on the RITM you can use the item.catalog

 If you found my solution helpful, please mark it as Helpful or Accepted Solution...!

thanks,

tejas

Email: adhalraotejas1018@gmail.com

LinkedIn: https://www.linkedin.com/in/tejas1018

[Tanushree Maiti]

Check For Reference catalog item field on sc_re_item, reference qualifier was not updated.

[Ankur Bawiskar]

@tidert_24 

RITM does have "sc_catalog" but it's not auto populated by default

If you want you can have custom logic to populate that using before insert BR

Also remember "sc_catalog" is reference field but Catalogs on Catalog Item is List field

That could be the reason ServiceNow didn't populate it

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Aditya_hublikar]

Hello @tidert_24 ,

I check , there is no any pre defined configuration to auto populate catalog to that sc_catalog field. Even for OOTB ritm , sc_catalog field is empty if you want to configure it , you can but there is no any predefined configuration.

If this helps you then mark it as helpful and accept as solution it will help for further future queries.

Regards,

Aditya