Catalog Item has 2 Approvals in flow when 1st Approved 2nd Approva generates then 1st Approval reset

[VIKASM535239375]

For Catalog Item Configured 2 Approvals in flow when 1st Approved 2nd generated then1st Approval resets to Requested Any idea Why?

it happens only in Prod and not on Dev and Test Environment

[Tanushree Maiti]

Hi @VIKASM535239375 

Use Flow Logic "Wait for a duration of time" for about 2 minutes in between the 2 Ask for Approvals.

Refer : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0955137

https://www.servicenow.com/community/servicenow-ai-platform-forum/multiple-approvals-reset-in-flow-d....

[dmarpaka]

Hello @VIKASM535239375 ,

If the approvals are configured in a flow designer, please share the screenshot of the flow configured for the catalog item to help you better.

Thanks

Deepthi.

[Ankur Bawiskar]

@VIKASM535239375 

share some screenshots

[dmarpaka]

Hello @VIKASM535239375 

Is there any Update Business rule running on the table for the approval field?

Thanks

Deepthi.