Catalog Item not displaying under the Service Portal

[SooraC]

Hi team,
I'm having trouble bringing out the catalog item to display on the Service Portal. For context, the catalog item was inside an Order Guide but it has been removed under the "Rule Base" and the Catalog Item lives within the correct Catalog but it is still not displaying. (please ref the screenshot below)

At first, I thought it might be related to the Catalog UI Policies, so I tried setting the "Active" field to "False." However, the item still doesn't show up.

Would anyone happen to know what else might be causing this?

Thank you in advance!

[AshishKM]

Hi @SooraC ,

We can see that 10 rule based item configured.

Are you trying this Order Guide under Employee Center Portal and the said catalog item has correct Topic configured.

Can you search this catalog item directly from portal or hidden for individual use.

Note: Second Image is very small, cant see the details.

-Thanks,

AshishKM

[SooraC]

Hi @AshishKM ,

I'm trying to display this "Toner" catalog item under our Service Portal. Yes, we have 10 rule based item configured but that is not including the "Toner". 

Here are the details within the Catalog Item:

Do you know which configuration needs to be modified to get this working? It seems like the "Catalogs" and "Category" fields are pointing to the correct settings.

[AshishKM]

update the topic information for this catalog, you can check other catalog items under same order guide and relate.

-Thanks,

AshishKM

[SooraC]

Hi @AshishKM ,

it looks like the other catalog items under the same order guide also does not have anything under the "Assigned Topics" section. I also made sure to check the bottom section to ensure that everything is aligned. 

Would you happen to know any other settings/configurations that I would need to check?

Thank you again for your help!