Catalog item - reference field to sys_user. get more info

[asd22]

Hello.

in my catalog item i have a reference field that goes to sys_user. when i use the drop down reference field in my catalog item i can only see a users "name" and "email". How can i get 1 more tab with info in this reference field? I want "name" "userid" and "email".

[Dr Atul G- LNG]

Hi @asd22 

Are you referring this

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0686318

1. Navigate to System UI > Views.

2. Search for name = sys_ref_list and open the record.

3. Select the Lists related list.

4. Search for the table for which you want to change the view and open the record.

   This is the table you are referencing.

   Once you open the record, you will see a related list called List Elements. This related list shows the columns that will be displayed on the pop-up view for the reference field.

5. Modify the List layout by either deleting columns or adding new ones by clicking New. 

   If you are creating a new column, you can use the same format as one of the other columns on the view. For example:

   
   
   • Element: Column name
   • Position: Position you want this column to be in relation to the rest
   • List ID: Table

[Dr Atul G- LNG]

Sorry, i was trying in native view

You need toadd atrribiute

[Sandeep Rajput]

@asd22 Navigate to your Reference field on catalog item and put following lines in the variable attribute field on your reference field.

ref_auto_completer=AJAXTableCompleter,ref_ac_columns=name;user_name;email,ref_ac_order_by=user_name,ref_ac_columns_search=true

Here is the outcome

Hope this helps.