Catalog item search not working

Geeky
Kilo Guru

‎05-12-2020 05:12 AM

Hi Friends,

I am not getting any results when I search for any catalog item in Service Portal. I found few articles and KB to change the condition in the script of search sources but that did not work.

Please help me if you have any idea.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0681155

https://hi.service-now.com/kb_view.do?sysparm_article=KB0718619 

https://community.servicenow.com/community?id=community_question&sys_id=95395995db0327401089e15b8a96...

 

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Ct111
Tera Sage

‎05-12-2020 05:23 AM

Just make sure three things are there:

 

1. That the catalog item has some category mentioned inside it (and that category should be active).

2. In catalogs select Service Catalog only .

3. Add a meta tag 

Verfiy these changes once and let me know .

 

Mark my ANSWER as CORRECT and HELPFUL if it helps

 

 

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