Catalog item search not working
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‎05-12-2020 05:12 AM
Hi Friends,
I am not getting any results when I search for any catalog item in Service Portal. I found few articles and KB to change the condition in the script of search sources but that did not work.
Please help me if you have any idea.
https://hi.service-now.com/kb_view.do?sysparm_article=KB0681155
https://hi.service-now.com/kb_view.do?sysparm_article=KB0718619
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‎05-12-2020 05:23 AM
Just make sure three things are there:
1. That the catalog item has some category mentioned inside it (and that category should be active).
2. In catalogs select Service Catalog only .
3. Add a meta tag
Verfiy these changes once and let me know .
Mark my ANSWER as CORRECT and HELPFUL if it helps