Catalog Item Set Value on Incident

Dallas Fanchier · ‎06-06-2023

I currently am working on a catalog item. I have a variable that uses a list collector for the computer table. On the form you can select multiple computers by name. In my workflow I create an incident and set the description to list the list collector results. It returns the sysid and not the computer name. I checked dictionary to make sure I wasn't crazy and the name field is set to name. I was looking at functions on the variable in the flow designer but not sure how I can fix this. When I had it set to reference where only one record can be selected it worked properly but when I changed it to multi select I started having this issue.

Manmohan K · ‎06-06-2023

Hi @Dallas Fanchier

Give this a try

var comp = fd_data._1__get_catalog_variables.server.toString();
var str = '';

if (comp != '') {

var compList = comp.split(',');



for (i = 0; i < compList.length; i++) {


var grComp = new GlideRecord('cmdb_ci_computer');

grComp.addQuery('sys_id', compList[i]);

grComp.query();


while (grComp.next()) {

str += grComp.name + ', ';

}}}
return str;

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Dallas Fanchier · ‎06-06-2023

This is perfect. You are a life saver.