I wrote a script but it stopped working in PROD. I tested the same script in lower environments and it was working. I haven't had any major updates or upgrades in PROD. I am not sure what broke. The script runs and updates the record but doesn't ...
@Jeff Pascoe I have the same request, I have to be able to give a good explanation to our security team. There is not much information on the internet. Hopefully ServiceNow will come to this thread for more information.
I actually was just working on this today. This is what I did to set priority. I created a hidden field on the incident record called "PagerDuty Priotiy ID". I then went to the transform map and mapped the field which is something like "P123456". ...
How can I make this work for the now mobile app? I inserted this into the dictionary field on the incident level and it works in the console. But it does not work for creating an incident in the now mobile app.
