Catalog Item Stuck in a Checked Out State
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-29-2022 08:02 AM
I have an item that was edited in Catalog Builder, then submitted. It's status immediately went to "Checked Out". After waiting a few hours, I looked again and it was still "Checked Out". I attempted to edit it and got the message you see below.
I went and looked at the Record Producer in Maintain Items and there it said it was in the process of being published. There was no button to "Cancel Checkout".
I waited another 12 hrs and nothing changed. It still said "Checked Out" in the Catalog Builder and "Publishing" in Maintain Items. I went to look at the Record Producers and saw 2 entries, on is the one publishing, the other says "Reviewed".
Neither will let me let me update them, change their status, or generally do anything. Any suggestions to resolve this? Thanks!
- 4,438 Views
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-12-2024 07:07 AM
Hey James, running a background script was one of the very first things I tried.. it didn't work :\. Again, just putting this out there for anyone that gets stuck like we did.. Seems to be a common issue..