Catalog Item Stuck in a Checked Out State

Josh Johnson
Giga Expert

I have an item that was edited in Catalog Builder, then submitted. It's status immediately went to "Checked Out". After waiting a few hours, I looked again and it was still "Checked Out". I attempted to edit it and got the message you see below.

find_real_file.png

 

I went and looked at the Record Producer in Maintain Items and there it said it was in the process of being published. There was no button to "Cancel Checkout". 

find_real_file.png

 

I waited another 12 hrs and nothing changed. It still said "Checked Out" in the Catalog Builder and "Publishing" in Maintain Items. I went to look at the Record Producers and saw 2 entries, on is the one publishing, the other says "Reviewed".

find_real_file.png

Neither will let me let me update them, change their status, or generally do anything. Any suggestions to resolve this? Thanks!

10 REPLIES 10

Hey James, running a background script was one of the very first things I tried.. it didn't work :\. Again, just putting this out there for anyone that gets stuck like we did.. Seems to be a common issue..