Find your people. Pick a challenge. Ship something real. The CreatorCon Hackathon is coming to the Community Pavilion for one epic night. Every skill level, every role welcome. Join us on May 5th and learn more here.

Catalog Item Stuck in a Checked Out State

Josh Johnson
Giga Expert

I have an item that was edited in Catalog Builder, then submitted. It's status immediately went to "Checked Out". After waiting a few hours, I looked again and it was still "Checked Out". I attempted to edit it and got the message you see below.

find_real_file.png

 

I went and looked at the Record Producer in Maintain Items and there it said it was in the process of being published. There was no button to "Cancel Checkout". 

find_real_file.png

 

I waited another 12 hrs and nothing changed. It still said "Checked Out" in the Catalog Builder and "Publishing" in Maintain Items. I went to look at the Record Producers and saw 2 entries, on is the one publishing, the other says "Reviewed".

find_real_file.png

Neither will let me let me update them, change their status, or generally do anything. Any suggestions to resolve this? Thanks!

10 REPLIES 10

Hey James, running a background script was one of the very first things I tried.. it didn't work :\. Again, just putting this out there for anyone that gets stuck like we did.. Seems to be a common issue..