Catalog item total cost is not calculating for non-admin user

[IB98]

Hello,

I have a Catalog item that has a MRVS ( amount variable). As Amount variables are calculated, the Catalog item has the Total amount variable that sums up the MRVS amount variable. A custom variable with a widget is created to accomplish that. The functionality works for admins but not for outside users. Why would this be?

[Fabian Kunzke]

Hey,

This could be because of ACLs preventing a non-admin user to read the MRVS value. You can best check that with a test script using the GlideImpersonate | ServiceNow Developers API. This will allow you to run a script in the context of another user.

Outside of ACLs there is the possibility of an onQuery Business Rule preventing access to the records, too.

Hope this helps,

Regards

Fabian

[IB98 · Accepted solution]

I was able to fix the issue by selecting "public" on the widget. That made the calculation visible. 

[Fabian Kunzke]

Great solve! I would've missed that for sure.

[Oya Orhan]

Hi @IB98 ,

Could you please give more information about calculation of 'Total estimated cost'? What do you use, what is your formula etc.?

Thanks

Oya