Catalog Items for an Order Guide

DeIvory Gordon · 2 hours ago

Hello, I created six catalog items to add to an order guide. On the order guide I selected the "Access Profile", but none of the catalog items I created show under "Access Needed". I am not very familiar with order guides. I appreciate any help you can give.

Hemanth M · an hour ago

Hi @DeIvory Gordon ,

Your catalog items will be after the initial variable details(Describe needs) are filled and move to the next step( per rule bases you configured) in the choose options page

1. Please refer "New Hire" Order guide for more details

2 .you can refer this https://www.servicenow.com/docs/r/servicenow-platform/service-catalog/c_ServiceCatalogOrderGuides.ht...

3 .There are many good you tube videos out there to learn.

Hope it helps!

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025,2026

Tanushree Maiti · 58m ago

Hi @DeIvory Gordon

I will suggest the same as @Hemanth M adviced.

a. Learn from OOB new hire order guide. How to create it.

b. Refer this youtube video : https://www.youtube.com/watch?v=8MdjpofVaf8 for further reference

c. It will help you to learn how to open a catalog item based on order guide variable value selection using Rule base.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti