Catalog Task getting deleted automatically

[ajay_thokala]

Hi All,

          I am facing an issue. For an RITM I have a workflow. In that workflow there are multiple catalog task activities connected one after other. i.e. tasks will be created one by one. I have 5 catalog task activities. So 5 tasks should be created. But for few RITMs only 4 tasks were getting created. When I check the workflow one of the catalog task is returning the result as Delete. I am not facing this issue for all RITMs. My confusion is why the task is getting created and then deleted. What are the possible reasons of this issue? I have checked the business rules to find any deletion operation was performed on sc_task table. I have nothing like that. Similar issue I have noticed in some other workflows also.

Any help will be appreciated.

Regards,

Ajay Thokala.

[laurentergen]

Hey

I'm having the exact same behaviour, but not on all instances

on DEV instance : all works fine

on PRE-PROD instance : the task is created then instantly deleted (result: deleted)

BUT the task is still present on the RITM, with a state "Open"

Any idea?

[Paul Bloem]

This is late, but hopefully it helps someone! 

I had this exact same issue and the problem was that I had configured the task with an assignment (fulfillment) group and assignee, but because our user accounts are synced with Active Directory, and we hadn't run a clone back to our development system in a while, the assignee's sys_id was different between systems.

Once we moved to production, the assignee's sys_id was no longer valid, and the system was throwing an exception saying that they were not a member of the listed assignment group.

The solution was just to update the workflow task in production to the correct user reference.