Catalog task - how to create a new task based on change in variable

Sandy7
Tera Expert

Hi all -

Hoping for some help:

My workflow has a variable called Status. This variable is only visible on the task. Once the service request is submitted, the team will keep the task open and change the value of the Status field several times, while keeping the task open.

I need to trigger another task based on a change in the Status variable.  I have the following, but it's not recognizing that I made a change in the value in the Status variable.

Can someone please help? Thanks!

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1 REPLY 1

harishdasari
Tera Guru

Hi Sandy,

Create On-After business rule to create the task using the code instead of creating the task via workflow.

You can write condition in business rule like when status changes to run the business rule.

IFinally, in workflow create a wait for condition and activity to check for any open catalog tasks that are pending before form changing its state to complete.

Thank you.