Hi experts,i need to configure the contact card component fields that visible beside the user search in the case creation page.this page is configured in the UIB, and the contact card component takes it's data from a data broker "Case Create - Get Em...
Unable to remove users from the Fulfillers Group. Jobs to remove or add role from users group has been queued. This message i am getting but when again i refresh page it is not removed and i having admin role also than also not able to remove. Thanks...
I didn't find any document (best practice, etc) related to Genesys integration with the ServiceNow platform (http://www.servicenow.com/). Has anyone managed this scenario?Any feedback would be very appreciated.Thank you in advance!
Hello! Im working on a functionality that will allow to change the status of a record when a button is clicked. I have an UI Action (client) so that when the button is clicked 'reason for reject' shows up and is set to mandatory: I want the approve...
Hello All, Need help for the issue we are facing for the Delete action on the flow which is giving out the error as Value of field record is not a GlideRecord. The field referred in the flow to delete from the table is lookup select box type attache...
Hello all, The breadcrumbs that show the navigation path within the Service Portal are not working for all parts apart from the Knowledge Base section in our instance. When using the Knowledge Base section and navigating, the breadcrumbs show as belo...
Hello Experts,I have created a catalog item to update user details. Fields given below1.Select User (reference)2.Name (string)3.Location type (dropdown)4.Mobile number (string)5.Location (reference) created catalog client script on Select user field ...
Hi, I have a request where I need to create a list of "Questions" and "Answers" that users need to select on Playbook. I see multiple activities on the playbook but unsure on what exactly needs to be configured. Below new choices should be visible...
Hi Community, I have been asked to configure the fields that represent project and demand names so users would be restricted to setup names longer than 40 characters. The field is short_description and it's a shared field from the extended tables (ta...
Hi, I am new to instance scan in ServiceNow, I am trying to create a custom scan check for the client script. I want it to check the update set, if there is a on-change client script, it should have isLoading being used as part of the script For exa...
Try to use writeBase64 function of GlideSysAttachment class to save a binary file (base64 string) as an attachment of an sc_req_item record.I tried the following:var base64String = "...."var attachement = new GlideSysAttachment();var gr = new GlideRe...
Hi,I am trying to create an incident using Flow Designer via scripting. Can you please show me how it can be done? Kindly help. RegardsSuman P.
I need to get more that 10000 records with the help of GET method in REST API.Please guide me is there any property in service now to change maximum returned record.
Hello, Does anyone know how to implement SSO with OAuth2.0 in servicenow?I would like to when user enters ServiceNow portal with browser, is redirected to OAuth2.0 provider, user logs in to OAuth2.0 provider, OAuth2.0 provider redirects back to Servi...
I have a journal field that I have added to my incident form. It is a journal field so it writes the value right under the field once it is saved. Another admin chose this field type and now I am being asked to report on this field. I want to p...