I have question regarding below image from the now docs. What is gs.interactive is used for? In the description after code it says "unless they have the itil role, or are listed in the Caller or Opened by field." but in the if condition before gs.ro...
Hi, I'm trying to integrate servicenow with microsoft graph to do some rest operations with flow designer. I would like to use the oauth2 constructs that servicenow has to offer, but I'm not getting through because I cannot see what servicenow does w...
Hi.I'm setting up tests in the Automated Test Framework and I ran into trouble when I stumbled upon the need to impersonate users via script.I found somewhere else on the community that I could usesession.setUser("username");This did not work however...
Hello, "snc_interna"l role is always auto generated by the system while creating any new service catalog item. What exactly this "snc_internal" role is? What is the impact of this role? Is it a normal behaviour whenever we create catalog item "snc_in...
Hi Team, I am trying to do a personal task on PDI, here I need to send attachment which is attached to the notification [when email notification condition met, along with notification content, it should also send by default the attachment which is at...
On several of our 'create' UI Actions, like Create Problem and Create Change, we have added a Confirm() function call, to be sure that the user really wants to create a Problem or a Change Request. And the User needs to click 'OK' to create the PRB/C...
Hi All, I want to make attachment mandatory based on a specific field values selected for a catalog item when the user will submit the form. When the User will select the check box above and try to submit the form then attachment made will be mandat...
Hallo Braintrust!I have a table in an instance that are created and changed over time. I now want to copy this table structure (not the data) to an other instance. Fining all the related Update sets are more or less impossible. It will probably be f...
I'm wondering if someone can help me here.I started working on a scoped custom application and created a couple Local Update Sets to track my changes. Later on, I decided to give Git Source Control a try. So I linked to source control, created a ...
Hi everyone, A while back we implemented a custom reference field to the Group table on our Knowledge article templates and because we only had the one KB, the reference qualifier was simple. Now we're adding a second knowledge base and I need a dyna...
I have created a job which must trigger everyday at 10am. Notification needs to be triggered in exact 24 hours after approval triggered and if the approval is still in requested state. But unfortunately gs.eventQueueScheduled is not working . Every t...
I started on a training exercise to "request additional instances") which needed me to login to the HI Service Portal ("Log in to the ServiceNow Customer Service System (hi.service-now.com).")All the instructions for set up (ServiceNow KB: Granting...
Hi, I have an Email Notification which is sent to the Group XYZ. How can I get the User's Name of each member in the group XYZ so that I can start the notification with a personalized greeting for each. Is there, for example, a field that I can use...
Hi All, What would be the Redirect URL in case ServiceNow is the OAuth provider? https://docs.servicenow.com/bundle/newyork-platform-administration/page/administer/security/task/t_CreateEndpointforExternalClients.html Does it need to be requested fr...
I have a requirement to query a table by sys id and the retrieved record should be passed to client controller. server side: var rec1 = new GlideRecord('incident'); if(rec1.get(sysid)){ data.sysid = rec1.getUniqueValue(); var abc = rec1; console.log(...