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Resolved! Best practices for UI Policies

Hello all, I am developing some complex forms where many fields disappear and appear, become mandatory and not-mandatory based on the choice of the user on some variables. However, I always notice some seriously inconsistent behavior. For example, fi...

Resolved! Microsoft AD spoke - Add user to group action.

Hi,I have a requirement to add user to multiple AD groups using Add user to group action of Microsoft AD spoke.I am trying below however it is throwing an error. Is there any other way to pass multiple group names? 

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Knowledge Portal - article content not displaying

Hi, In our custom Service Portal the links to our knowledge articles appear to have broken. We have simple list widgets on various pages displaying relevant knowledge articles and they are configured to link to the kb_article_view page When click on ...

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ClareM by Tera Expert
  • 573 Views
  • 2 replies
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Update RITM AND SCTASK Notes Log

Email correspondence is not documented in RITM or SCTASKs (note, when user responds via the email it is documented in RITM and not corresponding SCTASKs)Expected Result: Email correspondence is documented in RITM or SCTASKs Requirement:Go to RITMGo t...

karna6 by Tera Contributor
  • 562 Views
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  • 0 helpfuls

OCM(Organization Change Management)

I'm familiar with OCM (Organizational Change Management), but could someone provide further clarification on its specifics? Additionally, I'm curious about the involvement of a ServiceNow Developer in OCM. Does the client need to hire additional reso...

Resolved! I want to create a button on Incident Form.

I want to create a button on Incident Form and wanted to know which type of script I need to use while creating a button. And Why? Please help me to know this information. Thank you in advance,Mukul

MukulSnow by Tera Contributor
  • 717 Views
  • 3 replies
  • 2 helpfuls

Exporting user record

Hello, I have successfully created a "Web service access only" user in our Developer instance and now I am planning to move this user from Dev to QA using the export XML and import XML method. My query is regarding the user's password during this mig...

anvitha ash by Tera Contributor
  • 1296 Views
  • 4 replies
  • 2 helpfuls

Invoice APP

Hi SN Legion,I'm reaching out here to seek some assistance. I'm currently working on a project and am relatively new to the platform. I'm developing an application for creating invoices. As part of this project, I'm building everything from scratch, ...

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Custom Catalog client script

Requirement:  reset the field value of reference variable 'resource_name'  if  any one of the variable above got changed in catalog item. is there any way to write custom catalog client script to avoid writing multiple onChange() client script?

rvranjan_99 by Tera Contributor
  • 306 Views
  • 1 replies
  • 0 helpfuls