Hi all, I'm trying to add the ability for users to create/manage change requests within the CSM/FSM Dashboard and I added some of the UI actions to the workspace (Request Approval, Implement, Review, Close).Within the UI actions, I have the following...
I am using javascript logic to retrieve alert worknotes with associated case records , which are also need to filtered by a specific condition to retrieve work notes that contains "due to event" string, it is working fine for javascript logic when te...
Hello All,I am using my OOB notification "Approval request" which creates a email when there is an approval for my RITM (catalog item). Currently I have added some messages in notification body along with that I want all my catalog item variables in ...
I have a GlideRecord query that looks something like this:var ka = new GlideRecord('x_81991_knowledge'); ka.addQuery('workflow_state', 'Published'); ka.addQuery('kb_category.label', 'Benefits'); var qry = "seriesLIKE"+occ+"^NQlocationLIKE"+loc+...
Hi All, I want sent notification to "assigned to" in catalog task, if scheduled date is today and state of catalog task is closed skipped.To achieve this i have created the i have created scheduled job,event and notification as below, but its not wor...
Hi Team, Can someone please share questionaries' related to ServiceNow Integration with " System Guard". And also if any information if you know about 'System Guard' also, please let us know. Thanks in advance
When we ran discovery schedule job it gets struck on active state and not moving furtherBut quick discovery works as expected.what could be the reason?
Hello, How can i go about creating a button that can generate a pdf of the current form/record. Thanks
Hi, We have Mid Server deployed as AKS container stuck in "Validating".Have set correct time zone (tried both CET & GMT+1) and redeployed several times but each time "Validating" does not complete. Any other tips than timezone? Regards,Richard
How to Change/convert sys_created_on date/time format from (yyyy-MM-dd HH:mm:ss) to (yyyy-MM-dd'T'HH:mm:ss.SSSZ) in scoped application.example:2023-09-01 13:38:232023-09-06T07:46:06.523Z
Hi all,schedule job to remove the users from the particular groups who not logged in for 60 days in servicenow.If user is part of some groups and if he hasn’t logged in for 60 days.Thank you.Please suggest
Hello, I am developing an app on PDI. How can I test it? It is possible to use the application in PDI to test it. I know that I can't publish/submit app in PDI but I want to use application to test how is the experience. Don't want to click preview f...
Hi,I created a BR on the attachment table to replace the special symbol -"". It was working in my dev instance. And later I promoted the update set to SIT instance, the special symbol is not captured in the BR and the xml file as well. showing as em...
I have a pop-up window which gives the user two options; Cancel and OK. If they hit cancel I want to simply change the value of a the type field and destroy the GlideDialogWindow. If they hit OK it will close out the demand record and set all field...
Sample:Reports on Dashboard are all based on task_sla table that has a reference filed to task table that is parent of incident table.Interactive filter points to a choice list field on incident table (e.g.incident_state). No additional connection ca...
