catalog task

servicenow14710
Tera Expert

Hello developers, i have a requirement to make variable readonly on catalog task view once the task is closed complete,can i do this via workflow, if not  any suggestions is appreciated. Thanks!

10 REPLIES 10

Isela Phelps
Tera Guru
Tera Guru

Is the variable mandatory on Task? If the variable is Mandatory on Task, it will remain "editable" until they answer the question. Once they click on "Save and Close" on the Task, on the next Task it should appear as ReadOnly. 

Create a UI Policy that makes the variable ReadOnly, and it only applies on Task. Please note that this will only work if you have the variable Mandatory. If you do not have the variable Mandatory, then the variable will be ReadOnly from the start. 


 



Want to connect? Follow me on LinkedIn