Catalog task

Akki1
Tera Contributor

‎05-17-2024 02:47 AM

Once item submitted I want to create catalog task and assign to one group and then once the first task is complete then I want to create second catalog task and assign to group bcd. And if first task is marked incomplete or cancelled or something then change state of ritm and close it. Shouild I use flow designer?

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Ahmmed Ali
Mega Sage

‎05-17-2024 02:51 AM

Hello @Akki1 

 

You can achieve this with both workflow and flow designer, but suggestion would be to use flow designer.

 

Thank you,

Ali

 

If I could help you with your Query then, please hit the Thumb Icon and mark my answer as Correct!!

Thank you,
Ali
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Akki1
Tera Contributor
In response to Ahmmed Ali

‎05-17-2024 02:54 AM

@Ahmmed Ali would you mind to give an overview of the flow ?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎05-17-2024 02:55 AM

Hi @Akki1 

 

Greetings!!

 

To get this understanding, please check the OOTB Request Flow on request table. It is easy and straight forward. You need to set the stages as well. 

 

For this in PDI , raise a laptop request catalog item and see the attached flow. 

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Dr. Atul G. - Learn N Grow Together
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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Dr Atul G- LNG

‎05-17-2024 02:58 AM

See any of this flow @Akki1 

 

AGLearnNGrow_0-1715939903638.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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