Catalog Tasks getting cancelled automcatically

[kailashthiyagar]

In my workflow, i have a catalog task which is connected to another catalog task. and i have wait for condition also.

On closure of Task 4, task 6 should be created but in my scenario, task 6 is created and getting cancelled while the RITM is getting moved to completed state. Could someone help me on this

[vaibhavshinde]

Usually Catalog Tasks get cancelled after the parent RITM is closed. Check Business Rule 'request item closure'.

Can you check if the workflow is getting closed through some other activity?

[vaibhavshinde]

And in your case, looks like Catalog Task 8 reaches the closure first and then closes the RITM.

Add wait for condition in your workflow. Condition Activities - ServiceNow Wiki Code for the same is enclosed in this wiki article.

PS: Hit like, Helpful or Correct depending on the impact of the response

[kailashthiyagar]

I m using the same script as in the example as Wait for condition. In the snapshot, the flow doesnt go via Task 8. Once i close Task 4, task 6 gets created and cancelled. I assume that somehow the parent RITM gets completed first and so the task goes to cancelled status automatically but not sure why

var gr_tsk = new GlideRecord("sc_task");

gr_tsk.addQuery('request_item', current.sys_id);

gr_tsk.addQuery('state', '!=', '3');

gr_tsk.addQuery('state', '!=', '4');

gr_tsk.query();

if (gr_tsk.next()) {

  answer = false;

} else {

  answer = true;

}

[vaibhavshinde]

I see a blue line over task 7 and 5. What is that?

Also i would recommend using Wait for Condition in this situation. Because Timer will just pause the workflow for certain time.