Catalog variable in Request table

[Ajith Sasidhara]

Hi all,

I want to display Catalog item variables in sc_request form view, I cant  see the variable editor in slush bucket. Please help me on this.

[Community Alums]

Hi @Ajith Sasidhara ,

Please check if the visible elsewhere checkbox in checked for the variable. See the below screenshot.

[Ajith Sasidhara]

@Community Alums  The checkbox is selected and still I cant find the variable editor in slush bucket.

[Saurav11 · Accepted solution]

Hello,

By default it is available for only four tables - incident, sc_req_item, sc_task,   change_request.

If you want to make it available for any other table, you have to create the UI formatter first.

Please do the below for Formatters:-

Then create a new record for sc_request

Then you will see the variable editor in form layout of sc_request

Also even after that you will not see it as the values are not populated directly you will have to write a script which will copy variable values from RITM to Req

Please mark my answer as correct based on Impact.

[Ajith Sasidhara]

Thanks @Saurav11  I have created a formatter but was in confusion why the variable are not displaying, thanks for the clarification now I have wrote script to map those variable in fields. Once again thanks.