Developer

Technical Review Boards: A Stitch in Time Saves Nine

Technical Review Boards are one of those practices that almost everyone agrees is a good idea.At the beginning of a ServiceNow implementation, the intent is usually there. We will review important designs. We will perform code reviews. We will chal...

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AMB Client Disconnects Repeatedly on MID Server After Upgrade to Australia Release

Hi everyone, We recently upgraded our instance to the Australia release and have started experiencing an issue with one of our MID Servers. The MID Server shows as:Up: TrueValidated: TrueVersion: Matches the instanceCapabilities: PresentNo obvious er...

Question

Resolved! Populate a multi-row variable set - in Workspace view

In Workspace(Next Experience UI), how to populate a multi-row variable set of a record producer? I tried using a catalog client script, but that works only in portal view, not in Workspace. Please could someone help?

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set contact type field on both sc_request and sc_req_item table to Virtual Agent

My requirement is to set requests and requested items submitted through Virtual Agent to automatically set the contact type to "Virtual Agent". Interaction do not always created whenever request is submitted through virtual agent.How can I get this r...

Question

Information regarding the license required to read the comments field

Hi everyone,I am configuring the following requirement: any user—even an end-user without specific roles, provided they are listed in the watch list—can read the "comments" field on an Incident or RITM.For this configuration—granting read permissions...

Question

Resolved! How can I do code search for all applications from Studio in Australia version?

Hello, I’m trying to identify the source location of a hidden field value from studio. In earlier release I was able to do code search from all application.I do have admin role. In Australia release, under App engine studio I see three options. Crea...

Question

CMDB Health: Why the Completeness Score in the Table Doesn’t Match the Dashboard

The Problem: The CMDB Health Dashboard shows a Completeness percentage for a class, like 30%. When you go looking for that number in the CMDB Health tables, you can’t find it. Instead, cmdb_health_scorecard shows 70. Neither number is wrong. They’re ...

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AI Agent Triggered by Voice Interaction Update Does Not Execute for Verified Callers

Hi everyone,I'm working on a ServiceNow Voice integration(Amazon Connect) and have encountered an issue with triggering a Chat AI Agent when an incoming phone call is transferred to a live agent.Use CaseI have configured an AI Agent in AI Agent Studi...

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How to Add Delivered To Details Under Starbucks Details in UI Builder?

Hi Community,Good day!In the Rewards section, when we click the Rewards button, a left-side panel displays the Rewards Summary. Under More Actions, we can view the customer's transactions in a list view. When we click the magnifying glass icon for a ...

Question

Watermark in email client template

Hi Community,I have a requirement on the RITM form where users use an Email Client Template to send an email.After the email is sent, the recipient receives a link in the email. When the recipient clicks the link, a new email opens with a predefined ...

Question

'Create Request' UI Action acting differently in custom Workspace - Displaying Create New Cat Item

We are working in ITSM, with the Service Operations Workspace (SOW) installed and functioning. We have created a separate custom workspace Service Desk Workspace (SDW) that is similar. Both display Interactions, both have a similar action bar with: ...

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How can we programmatically create an inbound OAuth Client Credentials registry from a scoped app

Hi Community,We are developing a scoped ServiceNow application and need to automate the setup of an inbound OAuth 2.0 Client Credentials integration as part of a setup wizard. RequirementOur application should automatically perform the following step...

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Flow & Subflow

As a beginner, I understand what Flows and Subflows do individually, but how do I know when I should use a Subflow instead of keeping everything inside one Flow?

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Resolved! How can I build a hands-on CMDB learning project in a free ServiceNow instance?

Hi everyone,I’m learning CMDB and would like to practice the implementation in my free ServiceNow instance. I’m comfortable with ITSM, scripting, business rules, Flow Designer, and integrations, but I’m not sure where to start with CMDB or how to bri...

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ServiceNow Smart Assessment Simplified: A Step-by-Step Practical Guide!

Hello Community, Have you tried ServiceNow Smart Assessments powered by the Smart Assessment Engine (SAE)? Your customers may be asking what it is and would like to know about its capabilities, how to set it up, and how to use it. Here is a simple...

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