Catalog variable visible on Portal but not visible on submitting a RITM

mishravikas
Tera Contributor

‎07-10-2024 05:05 AM

Hi Everyone,

 

The Catalog Variable is visible on the Portal but when submitting a request the field is not visible on the RITM. How can I show the field on the portal and as well as on the RITM. It is happening with 1 variable only.

 

The variable's value is dependent on another variable

mishravikas_0-1720612900158.png

mishravikas_1-1720612939941.png

 

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-10-2024 05:12 AM

HI @mishravikas 

 

Check is any Catalog UI policy stopping this or client script?

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mishravikas
Tera Contributor
In response to Dr Atul G- LNG

‎07-10-2024 05:28 AM 

// client script for above issue//

function onChange(control, oldValue, newValue, isLoading) {
   if (isLoading || newValue == '') {
	//g_form.getValue('type_of_email')='';
     g_form.clearValue('type_of_email');
	 // return;
   }

   //Type appropriate comment here, and begin script below
   if(newValue == 'NML – Non-Manager Level' || newValue == 'FML – First Manger Level'||newValue == 'MML – Middle Management Level') {
	
	g_form.setValue('type_of_email','O365 E1 license');
	g_form.setReadOnly('type_of_email',true);
   }
   else if(newValue == 'SML – Senior Management Level' || newValue == 'TML – Top Management Level'){
	g_form.setValue('type_of_email','O365 E3 license');
	g_form.setReadOnly('type_of_email',true);
   }
//    else{
// 	g_form.clearValue('type_of_email');
//    }
   
}
//isLoading ||
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Mohan raj
Mega Sage

‎07-10-2024 05:14 AM

Hi @mishravikas,

 

Check the below Knowledge article which will help you to fix the issue 
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0725077

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719961

 

If my response helps you to resolve the issue close the question by Accepting solution and hit thumb icon. From Correct answers others will get benefited in future.

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