Reference Qualifier not Working

Abbas_Ahamed
Tera Contributor

Hi @Ankur Bawiskar,

 

My reference qualifier is not working in my variable item. In my catalog request form when reuester request software that name was stored in software_title. When we already have the same title name than the record should be visible in Existing software list. I've use the List Collector Type. Reference qual =  javascript: "name=" + current.variables.software_title. I've send the screen shot for reference.

 

Reference qual:

Abbas_Ahamed_0-1757500369575.png

 

Form:

Abbas_Ahamed_1-1757500409179.png

 

 

1 ACCEPTED SOLUTION

@Abbas_Ahamed 

your ref qualifier is correct but you should update the Variable attributes as per what I shared above

unless you add ref_qual_elements the list collector can't grab the value and can't apply the filter

ref_qual_elements=software_title,no_filter

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@Abbas_Ahamed 

if the software tile matches exact name then your advanced ref qualifier should work

Also add this in variable attributes

ref_qual_elements=software_title,no_filter

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar 

 

The condition ref_qual_elements=software_title isn't working, even though I've already updated the attributes to no_filter.

 

Abbas_Ahamed_0-1757501034652.png

 

@Abbas_Ahamed 

your ref qualifier is correct but you should update the Variable attributes as per what I shared above

unless you add ref_qual_elements the list collector can't grab the value and can't apply the filter

ref_qual_elements=software_title,no_filter

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader