Categories widget

Kevin Paul
Mega Guru

Hi All,

 

Can someone please explain me how this OOTB widgets 'SC Categories' and 'SC Category Page' works? How one click on the widget on the left fetches the catalog items and displays them on the right? Which part actually transfers the selected category and which part catches the info and displays them?

 

How do we find out which part is getting executed on the back. Please help me understand this to fix something similar.

 

KevinPaul_0-1734939834790.png

 

 

Thanks!

8 REPLIES 8

Ankur Bawiskar
Tera Patron
Tera Patron

@Kevin Paul 

it's configured in the widget which displays those items

what's your business requirement or issue being faced?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hello @Ankur Bawiskar ,

 

Clicking on categories on the left except from the first attempt does not display the catalog items on the right. I can see the URL change as per the category I have clicked on the left side but the widget on the right side doesn't load the items.

 

How does it work first try and not on the next tries is what I am trying to fix.

@Kevin Paul 

that's an OOB one right?

Have you done any customization on it?

If not then it should work all the time

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

It is customized a bit, but I don't believe it was done on the part where we transfer data from widgets.