How to identify whether connection is established or not (ServiceNow with third party tool)

[Srinivasu2]

Hi Community,

How to determine if a connection has been established between ServiceNow and a third-party tool?

Thanks,

Regards,

Srinivasu

[AshishKM]

Hi @Srinivasu2, 

If there is any API based connection, then you can check the response code, if its 200 then connection success.

Refer below for other HTTP Status 

https://www.w3schools.com/tags/ref_httpmessages.asp

-Thanks,

AshishKM

[Amit Verma]

Hi @Srinivasu2 

Could you please elaborate on the type of the integration and the tools involved? That will make us to answer you in a better way.

If you have configured this integration using REST Message, I will recommend testing it from the Rest Message itself using the Test functionality available within the REST message.

Thanks and Regards

Amit Verma

[Ankur Bawiskar]

@Srinivasu2 

Please describe what type of connection is it?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Harish Bainsla]

Hi @Srinivasu2 check below steps

1. Go to ServiceNow system log

2. Check what response you are getting http like 200 ,201

3.which integration you have used means uni -direction or bi- directional

4. weather you use Rest or Soap

5. which you have used Integration hub or API Explorer

how to do integration check below link

https://www.servicenow.com/community/architect-forum/integrating-third-party-tool-to-servicenow/td-p...

https://www.servicenow.com/community/developer-articles/servicenow-integration-with-any-3rd-party-to...

if my answer helps you mark helpful and accept solution