Categories widget

Kevin Paul
Mega Guru

Hi All,

 

Can someone please explain me how this OOTB widgets 'SC Categories' and 'SC Category Page' works? How one click on the widget on the left fetches the catalog items and displays them on the right? Which part actually transfers the selected category and which part catches the info and displays them?

 

How do we find out which part is getting executed on the back. Please help me understand this to fix something similar.

 

KevinPaul_0-1734939834790.png

 

 

Thanks!

8 REPLIES 8

@Kevin Paul 

Is this happening for all users or some users?

Did you try to clear instance cache using cache.do and then logout and login again to verify?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Happening to all users, I did also try out cache clear.

@Kevin Paul 

it's a customization so you will have to debug based on what changes were done recently

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Can you help me identify the parts which would be crucial for the data transfer btw widgets, if I can post the client controller code from the OOTB widget?