Category and Subcategory not showing for new records

[SNow35]

Hi All,

We have created a new category and sub category which already exists in Task table which is a parent table for the Service Request table. But the category and sub category field is not available on the form for the new records.

Thanks in advance.

[Harsh Vardhan]

have you checked the view?

can you paste ur form screenshot?

[Harsh Vardhan]

Right click on ur form > form layout and check the list of views.

[SNow35]

Hi Harsh,

The view is default view itself.

[Harish KM]

is there any UI policy , client script making it not visible?