CC in email sript

raveena2 · ‎03-11-2016

I want to add a cc in email scripts.For this purpose i have written a email notification script as

var gr = new GlideRecord("incident");

gr.addQuery("sys_id",current.sys_id);

gr.query();

if(gr.next())

{

email.addAddress("cc",String(gr.caller), String(gr.caller.getDisplayValue()));

}

I am getting a cc field in my mail but getting the value stored database for the caller filed(it is a reference field).

How to get the name of the caller in the cc field?

Thanks in advance !!!

ghsrikanth · ‎03-11-2016

You have to do dot-walking as it is the reference field and in the cc field you should be put the email of the user -

var gr = new GlideRecord("incident");

gr.addQuery("sys_id",current.sys_id);

gr.query();

if(gr.next())

{

email.addAddress("cc",gr.caller.email.toString(), gr.caller.name.toString());

}

Mark if it is helpful or correct, feedback is appreciated

Gurpreet07 · ‎04-05-2016

Hi Paradise,

If your email notification is on Requested item table , you could simply access the variables using current.variables.variable_name

If its on some other table then first get the GlideRecord object(say grRitm) of that requested item and then use grRitm.variables.variable_name

ghsrikanth · ‎03-14-2016

Hi Raveena,

Is the issue is resolved? If resolved, could you please mark the answer as correct, as it will help the community

Thanks,

raveena2 · ‎03-21-2016

Thanks Srikanth .I have marked it as correct answe 🙂

Regards,

Raveena Bhatia

ghsrikanth · ‎03-21-2016

Its great to know that the issue is resolved. Thanks for your feedback