certain users are not able to create outbound requests servicenow to servicenow integ using rest api

[Cindy Sim]

certain users are not able to create outbound requests servicenow to servicenow integration  using rest api while others can. I am using script include on this. Please any suggestion?

[Sujatha V M · Accepted solution]

@Cindy Sim  Please refer the below support case links as you have mentioned certain users. 

# Non-admin users cannot retrieve OAuth token from OAuth Credentials table to make outbound REST call

Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0783632

# Outbound RESTMessageV2 request via MID server fails for users with snc_read_only role

Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0754125

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.