Certificate Management Change Request

[faisal_waryum]

Hi everyone 

Can someone give me some guidance - I have installed and imported data into Certificate management module. 

My question is relating to change request - OOTB is this process automated or manual and where do i find out about this i am struggling to understand when certificates are being renewed and when the change request is being raised where it is and how it is happening. 

Thanks 

[Dr Atul G- LNG]

Hi @faisal_waryum 

Can someone give me some guidance - I have installed and imported data into Certificate management module. 

My question is relating to change request - OOTB is this process automated or manual and where do i find out about this i am struggling to understand when certificates are being renewed and when the change request is being raised where it is and how it is happening. 

Atul: Yes, you can create a flow on certificate table, and put a  trigger 2 week before cert getting expired and this will create a normal change in system. 

[faisal_waryum]

@Dr Atul G- LNG 
Thanks for that but where do i find the change requests in the system and how do i know OOTB if its automated or manual as the team i am doing this for wants the change request to be a manual process for now and after being comfortable they want it to be automated

[Dr Atul G- LNG]

Hi @faisal_waryum 

Greetings!! and sorry for delay in response. 

OOTB, there are change work flow /flow give by ServiceNow. In any case you raise change, it wil get trigger and progress via flow / workflow only.

Go to Workflow studio and search with word Change.