Certification of Pre-Approved Standard Changes
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-17-2023 05:43 AM
Hello all,
I am attempting to figure out a way to re-certify Pre-approved Standard Changes. The process that I am using is the: Data Certification Planning. The best table that I have placed in the Certification Filter is the "Standard Change Proposal" table. While this does seem to produce results that I want, the "Standard Change Proposal" does not directly have the records I am looking to recertify. I attempted the std_change_record_producer table, but all of the Standard Changes were listed under one approval.
Ultimately, what I am trying to do is assign recertification tasks to the pre-approved Standard Change managers and have them verify data points such as Short Description = "ABC", Description = "DEF" are still accurate for their processes. Is the "Standard Change Proposal" table really my best option?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-17-2023 06:01 AM
Hi @lonesoac01
No, I recommend to use , std_change_record_producer for this , bcz proposal are before approval and once get approved become template and give you desired results.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-17-2023 06:18 AM
Maybe I am missing something glaringly obvious then. Here is the configuration of the Filter:
here is the Certification Schedule configuration:
I click on the latest created Certification instance at the bottom of the Certification Schedule and see this:
What I am expecting to see is one TSK number to one Pre-Approved Standard Change, but I am only seeing TSK number. If I go into that TSK number I see all of the pre-approved Standard Changes under this one approval:
This indicates to me that one person can approve all of the Pre-Approved Standard Changes. I do not want that, I want one TSK number to one Pre-Approved Standard Change.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-17-2023 07:08 AM
HI @lonesoac01
Greetings!
Sorry , but it it OOTB and in background when schedule run, it group by the user and create one task. I think it is not possible or best idea to make change here.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************