Certification of Pre-Approved Standard Changes

lonesoac01
Giga Guru

Hello all,

 

   I am attempting to figure out a way to re-certify Pre-approved Standard Changes.  The process that I am using is the: Data Certification Planning. The best table that I have placed in the Certification Filter is the "Standard Change Proposal" table.  While this does seem to produce results that I want, the "Standard Change Proposal" does not directly have the records I am looking to recertify.  I attempted the std_change_record_producer table, but all of the Standard Changes were listed under one approval.

 

Ultimately, what I am trying to do is assign recertification tasks to the pre-approved Standard Change managers and have them verify data points such as Short Description = "ABC", Description = "DEF" are still accurate for their processes.  Is the "Standard Change Proposal" table really my best option?

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @lonesoac01 

 

No, I  recommend to use , std_change_record_producer for this , bcz proposal are before approval and once get approved become template and give you desired results. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Maybe I am missing something glaringly obvious then.  Here is the configuration of the Filter:

lonesoac01_0-1700230327381.png

here is the Certification Schedule configuration:

lonesoac01_1-1700230380099.png

I click on the latest created Certification instance at the bottom of the Certification Schedule and see this:

lonesoac01_2-1700230466377.png

What I am expecting to see is one TSK number to one Pre-Approved Standard Change, but I am only seeing TSK number.  If I go into that TSK number I see all of the pre-approved Standard Changes under this one approval:

lonesoac01_3-1700230583312.png

This indicates to me that one person can approve all of the Pre-Approved Standard Changes.  I do not want that, I want one TSK number to one Pre-Approved Standard Change.

HI @lonesoac01 

 

Greetings!

 

Sorry , but it it OOTB and in background when schedule run, it group by the user and create one task. I think it is not possible or best idea to make change here. 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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