Change a Multi Line text on portal to a multiple choice option?

[Malo]

Hi 

What is the best practice for changing a multi-line text field to a multiple-choice selection option?

I have attempted this by going to my  my record producers and simply changing the  type and changed from multi-line text to multiple choice

And added my choices on the question choices

However, when I save, the 3rd choice is removed 

and I have a radio button as selection with only choice 1 and none as an option

Please what am I doing wrong? How do I make that field a multi select, so I can select multiple options 

[Shubham Singh]

Hi @Malo 

Your last choice get auto removed because it was not saved successfully. You can see the green line on last entry that shows that your record is not saved. You can create it by clicking on new button on Choices related list.

Also, if you need multi choice then this variable will not work. I’m not sure why ServiceNow is calling it Multiple choice as user can select single only.

Create a label type variable to show the label of your multiple choice question and then create checkbox type variables for each choice. It will fulfil your requirement.

Thanks!

Please mark this response as correct and helpful if it works 👍✔️

[Malo]

Hi Singh

Are you saying change the type to label, if so, then how do I add the choice options

[Shubham Singh]

Hi @Malo 

Yes, use this for label only and use Checkbox for each choice.

If you have 3 choices, you need 4 variables.

• 1 for the label of the question
• 3 variables of checkbox type for each of 3 choices.

Thanks!

Please mark this response as correct and helpful if it works✔️👍