Change Approval Policies - how to execute each decision one after the other?
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08-05-2024 12:19 PM - edited 08-05-2024 12:46 PM
I am creating a new change flow and using the approval policy.
Inputs: change request, sequence
I tried to execute each decision in a sequence like in this https://www.servicenow.com/community/itsm-forum/change-approval-policy-sequential/td-p/2361782 , and approval did go in sequence one after the other. But, for every approval action in the policy, it is setting the change>approval field to "requested" then "approved". So, for 5 decisions, it is setting approval to requested/approved 5 times.
Is there a way to control the approval field to just remain "requested" until all approvals are done and then finally update to "approved"?
Also, any good article to build change flows?