Change Approval Policy

Mark Wood · ‎04-10-2024

Hello experts,

I have configured a change approval policy, but despite meeting the decision conditions, change tickets are not going for approval. I have attached screenshots of both my change approval policy and change approval decision. Please guide me. Thank you.

Dr Atul G- LNG · ‎04-10-2024

Hi @Mark Wood

Is it new definition or old? If new, then you need to add in Flow as well.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Mark Wood · ‎04-10-2024

@Dr Atul G- LNG its a new one.can you tell me which flow do i need modify.

Dr Atul G- LNG · ‎04-10-2024

Hi @Mark Wood

See the OOTB flow and same for you:

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Mark Wood · ‎04-10-2024

Thanks @Dr Atul G- LNG