Change Approval Policy

[Mark Wood]

Hello experts,

I have configured a change approval policy, but despite meeting the decision conditions, change tickets are not going for approval. I have attached screenshots of both my change approval policy and change approval decision. Please guide me. Thank you.

[Dr Atul G- LNG]

Hi @Mark Wood 

Is it new definition or old? If new, then you need to add in Flow as well.

[Mark Wood]

@Dr Atul G- LNG  its a new one.can you tell me which flow do i need modify.

[Dr Atul G- LNG]

Hi @Mark Wood 

See the OOTB flow and same for you:

[Mark Wood]

Thanks @Dr Atul G- LNG