Change Approval Policy
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04-10-2024 03:59 AM
Hello experts,
I have configured a change approval policy, but despite meeting the decision conditions, change tickets are not going for approval. I have attached screenshots of both my change approval policy and change approval decision. Please guide me. Thank you.
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04-10-2024 04:42 AM
Give a try and share feedback.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-10-2024 04:47 AM
Hello @Dr Atul G- LNG
I am unable to edit the out-of-the-box (OOTB) flow. Should I create a copy of it and then proceed with modifications or is there another method I can use to modify the OOTB flow?
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04-10-2024 04:48 AM
Yes Mark, we cant change in OOTB , need to copy and make changes.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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