Change approvals with change request details

Moedeb · ‎11-14-2022

I want to be able to send a copy of the change details with the notification that is sent requesting they approve the change.

I would be happy to either send the details directly in the body of the email notification or for the change request to be added as a pdf (or something similar) and attached to the notification.

Tried to update the notification to include the change request fields, but as it runs from the change approval table the fields available are limited.

Any ideas?

AnubhavRitolia · ‎11-14-2022

Hi @Moedeb

As 'Approval For' is reference to Task table, it will show only Task fields.

To get fields values of Change request, you can try below link in your 'Message HTML' field of Email Notication:

${sysapproval.ref_change_request.implementation_plan}

Same way you can get other field values of Change Request like below:

${sysapproval.ref_change_request.<hange request field name>}

This won't require any email Script to be called.

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023

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Bidduam · ‎11-15-2022

@AnubhavRitolia thank you very much, this works perfectly and keeps the formatting without the need for the email script like you suggested.

I'd mark your reply as correct, but cannot see that as an option

Moedeb · ‎11-15-2022

@AnubhavRitolia thank you very much, this works perfectly and keeps the formatting without the need for the email script like you suggested.