Change default greeting message of virtual agent in microsoft teams

[rahulbastawade]

Hello,

we have virtual agent integration with Microsoft Teams and I need to change the greeting text.

I need to remove the second text. I tried to delete the system property 'com.glide.cs.available_topics_msg ' and 'com.glide.cs.topic_picker_msg ' but It did not work as expected.

How can I remove the second response?

Regards,

Rahul 

[Saurav11]

Hello,

Please check the below article once:-

https://docs.servicenow.com/en-US/bundle/vancouver-servicenow-platform/page/administer/virtual-agent...

Please mark my answer as correct based on Impact.

[rahulbastawade]

Hi Sourav,

Thanks for the quick response.

But I want to only change the greeting text of MS Teams and don't want to create a new one.