Change default greeting message of virtual agent in microsoft teams

rahulbastawade
Tera Contributor

‎09-26-2023 07:54 AM - edited ‎09-26-2023 07:59 AM

Hello,

 

we have virtual agent integration with Microsoft Teams and I need to change the greeting text.

rahulbastawade_1-1695739760544.png

 

I need to remove the second text. I tried to delete the system property 'com.glide.cs.available_topics_msg ' and 'com.glide.cs.topic_picker_msg ' but It did not work as expected.

 

How can I remove the second response?

 

Regards,

Rahul 

 

 

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2 REPLIES 2

Saurav11
Kilo Patron
Kilo Patron

‎09-26-2023 08:09 AM

Hello,

 

Please check the below article once:-

 

https://docs.servicenow.com/en-US/bundle/vancouver-servicenow-platform/page/administer/virtual-agent...

 

Please mark my answer as correct based on Impact.

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rahulbastawade
Tera Contributor
In response to Saurav11

‎09-26-2023 11:24 PM

Hi Sourav,

 

Thanks for the quick response.

But I want to only change the greeting text of MS Teams and don't want to create a new one.

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