Change formatting of catalog item cards

tcorniels
Tera Contributor

‎04-18-2024 07:26 AM

Every item we create that shows up on our service portal has a designation of 'request'.  We have links to other general documents that are not requests.  We aren't seeing a way to edit the cards to remove or change the 'request' notation.  Where is this located?

 

catalog item cards.JPG

0 Helpfuls
  • 258 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-18-2024 07:38 AM

Hi @tcorniels 

 

It is ootb behaviour and i don't think we can change it. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls