Change Management Approval- SOW View

[keerthana10]

Hi Experts, I tried to create a Change Request from the SOW view, but the approvals are not being triggered. However, when I create it from the classic view, approvals are triggered as expected. Can you please help me resolve this issue?

the  Approvals triggering from workflow.

[Dr Atul G- LNG]

Hi @keerthana10 

If I’m not wrong, in the SOW, the Change model is used and the Flow, not the Workflow, is applied. That could be the reason.

[keerthana10]

Hi @Dr Atul G- LNG  , so do i need to create flowdesigner for  change model in  the sow view ?

[Dr Atul G- LNG]

Hi @keerthana10 

if you are using Model, then yes.  OOTB flow also there.

[Ankur Bawiskar]

@keerthana10 

the process usually should not vary from where you create the CHG either from native or sow

did you check what's the trigger for sending approvals? some field change etc?

May be that field is not getting updated via SOW.

If my response helped please mark it correct and close the thread so that it benefits future readers.