Change Management Approval- SOW View

keerthana10
Tera Contributor

Hi Experts, I tried to create a Change Request from the SOW view, but the approvals are not being triggered. However, when I create it from the classic view, approvals are triggered as expected. Can you please help me resolve this issue?

the  Approvals triggering from workflow.

7 REPLIES 7

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @keerthana10 

I tested it in my PDI, and it’s working fine. I used the out-of-the-box (OOTB) model, and it works as expected.

 

DrAtulGLNG_0-1750071352137.png

Try to repair the plugin , change and SOW.

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Hi @Dr Atul G- LNG  i have repair plugin , still its not working

Hi @keerthana10 

It should work. Now, do one thing: open that change request in the native view and check if any flow or workflow is attached. If yes, then see if any approval policy is called.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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