Change Management Approval- SOW View
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ā06-16-2025 02:59 AM
Hi Experts, I tried to create a Change Request from the SOW view, but the approvals are not being triggered. However, when I create it from the classic view, approvals are triggered as expected. Can you please help me resolve this issue?
the Approvals triggering from workflow.
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ā06-16-2025 03:56 AM
Hi @keerthana10
I tested it in my PDI, and itās working fine. I used the out-of-the-box (OOTB) model, and it works as expected.
Try to repair the plugin , change and SOW.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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ā06-16-2025 06:46 AM
Hi @Dr Atul G- LNG i have repair plugin , still its not working
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ā06-16-2025 08:10 AM
Hi @keerthana10
It should work. Now, do one thing: open that change request in the native view and check if any flow or workflow is attached. If yes, then see if any approval policy is called.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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