Change Management Workflows or Flow Designer

[spike]

Hello.

We're looking to start using Change Management in anger. As a result I'm reading all I can about it and how to configure things.

Can someone explain to me (or point me at the relevant doco) whether or not I should be using Workflows or Flow Designer? The documentation I can find suggests both are set up. However in my testing it looks like workflows are used.

Am I able to detach workflows and use Flow Designer? Is there a benefit of one over the other?

Anything else I should be watching out for?

Any comments most appreciated!

Thanks.

[Sofiane2023]

Hi, 

Can you give an exemple of the main steps in the Flow Designer to manage a "Change Management Request"?

Like :

1- Triggers : Created Record, Table : sc_request

2- Lookup Value ...

etc.

I couldn't find any reference how we manage the flow of an ITSM "Change Management Request" with Flow Designer.

[spike]

These are the workflows that I disabled:

These are the OOTB flows from Flow Designer that appear to control the change model process that we're now using:

Hope this helps.

[Dr Atul G- LNG]

Hi @spike 

Refer my video

https://youtu.be/RhnzMDS6yeA

https://youtu.be/v2CSD-72qtc

https://youtu.be/LtLI1naqk0k

https://youtu.be/tjgNbUIfUB0

https://youtu.be/qixvi4t6wmg