Change Management

[Rooma1]

Hi All,

While closing the change request ticket, there are four fields which are mandatory i.e; Resolution Code, Resolution Notes, Work Start and Work End.

but some of the users are facing intermittent issue and the change tickets are getting closed without those mandatory fields making the change as unsuccessful.

At present, the Field validation is being done on the UI Action -" Close Change".

How can I put more validation on those fields so that the CHG doesn't get closed without the mandatory fields. Can i achieve it through Data policy or the business rule?

Thanks,

Rooma

[Sandeep Rajput]

@Rooma1 Create UI Policy and add condition State is Closed Complete, and in UI Policy action make Resolution Code, Resolution Notes, Work Start and Work End fields Mandatory. This will force the users to add values in these fields whenever they try to save the record without adding values in the required fields.